Refund policy
Effective date: 21 August 2026
Last updated: 21 August 2026
Setget is operated by Deistic Industries Pvt Ltd.
We want you to feel confident ordering from Setget. If something genuinely goes wrong with your order, we will make it right. At the same time, products returned to us should be in a condition that allows us to responsibly offer them again.
This policy is designed to keep the process fair for both our customers and Setget.
This version applies to orders placed on or after 21 August 2026. For earlier orders, the policy applicable at the time of purchase will apply.
Quick Summary
- 7-day return window on eligible products
- Change-of-mind returns accepted on eligible products if unused and in original condition
- Damaged, defective, incorrect, or materially not-as-described products are covered
- Hygiene-sensitive products cannot be returned after opening or use for change-of-mind reasons
- Product-specific warranties continue separately from the 7-day return window
- Refunds are generally processed within 5 to 7 business days after approval
- No return-shipping charge where the verified issue is from our side
1. 7-Day Return Window
You may request a return within 7 calendar days from the date your order is delivered.
For a standard change-of-mind return, the product must:
- Be unused and unworn, apart from a reasonable inspection or fit check where applicable
- Be in its original condition
- Include its original packaging, tags, accessories, manuals, gifts, and other supplied items
- Have no scratches, stains, odours, alteration, damage, or other signs of regular use
Opening the parcel to inspect a product does not automatically make it ineligible for return. Using the product beyond what is reasonably necessary to inspect its appearance, fit, or basic condition may do so.
2. Changed Your Mind?
We understand that sometimes a product may simply not be right for you.
Eligible non-hygiene products may be returned within 7 days for a change of mind, provided they meet the condition requirements above.
For an approved change-of-mind return:
- Return or reverse-pickup charges are borne by the customer
- The applicable return-shipping amount will be communicated before the return is confirmed
- The refund will be based on the amount actually paid for the returned product after discounts or offers
There is no return-shipping deduction when the return results from a verified damaged, defective, incorrect, or materially not-as-described product.
3. Damaged, Defective, Incorrect or Not-as-Described Products
If your order arrives:
- Damaged
- Defective or not functioning as described
- Different from the product or variant you ordered
- Missing an essential component
- Materially different from its description or advertised characteristics
please contact us as soon as possible and within the applicable return period.
We may request clear photographs or a short video of the product, packaging, shipping label, and issue so our team can understand what went wrong.
An unboxing video can help us resolve transit-damage cases faster, but it is not the only form of evidence we consider.
Once the issue is verified, we will provide an appropriate replacement, exchange, or refund, depending on the circumstances and product availability.
We will bear the return-shipping cost for verified issues attributable to the product, fulfilment, or delivery.
4. Products That Cannot Be Returned for a Change of Mind
Unless there is a genuine defect, damage, incorrect item, material mismatch with the description, or another remedy required under applicable law, we cannot accept change-of-mind returns for:
- Products showing signs of regular use or wear
- Products damaged after delivery through misuse, accident, or improper handling
- Products that have been altered, modified, resized, or personalised
- Products missing original accessories, parts, packaging, tags, or supplied items
- Hygiene-sensitive or personal-use products once opened or used
- Items returned outside the applicable return window
Normal wear and tear is not considered a manufacturing defect.
5. Hygiene-Sensitive Products
Certain products, including earplugs and other personal-use or hygiene-sensitive products, cannot be returned for a change of mind once their protective packaging has been opened or the product has been used.
This is necessary because these products cannot responsibly be resold once used.
If a hygiene-sensitive product arrives damaged, defective, incorrect, or materially different from what was advertised, contact us and we will review the issue separately.
6. Watches, Watch Straps & Wearable Accessories
You may carefully try on a watch, strap, or wearable accessory indoors to check appearance and fit.
For a change-of-mind return, it must remain in resalable condition.
A voluntary return may not be accepted where a wearable product has:
- Been regularly worn
- Developed scratches, marks, stains, or other signs of use
- Had bracelet links removed or permanently resized
- Been modified or altered
- Been damaged by water, chemicals, perfumes, impact, or improper use
- Been returned without supplied packaging or accessories
If you are unsure about a metal bracelet or strap, we recommend checking the product carefully before removing links or permanently resizing it.
These conditions do not affect claims involving genuine manufacturing defects or other rights available under applicable law.
7. Product-Specific Warranties
Some Setget or Minimalect products include a product-specific warranty, such as a 1-year movement warranty on selected watches.
Where a warranty is stated on the product page, that warranty continues separately from the 7-day return period.
A warranty does not mean that the product can be returned for a change of mind throughout the warranty period.
Warranty coverage generally applies to the specific manufacturing component or defect stated on the product page and does not cover normal wear and tear, accidental damage, scratches, misuse, unauthorised modification, or water damage where the product is not advertised as waterproof.
8. Exchanges
Eligible products may be exchanged within the 7-day return window, subject to availability.
For preference-based exchanges such as choosing another colour or variant:
- The original item must remain unused and in eligible return condition
- Return or reverse-pickup charges may apply
- Any difference in product price must be paid before dispatch of the replacement
Where an exchange is required because we sent the wrong product or the item has a verified defect, we will cover the applicable return and replacement shipping.
If the requested replacement is unavailable, we will offer another appropriate resolution, including a refund where applicable.
9. How to Request a Return or Replacement
Please contact us with:
- Your order number
- The product you want to return
- The reason for the request
- Photographs or a short video where relevant
Email: hello@setget.com
WhatsApp: +91 96540 77717
Our team will review the request and share the next steps.
Please do not send a product back without receiving return instructions from us first, as this may delay processing.
10. Return Pickup
Where reverse pickup is available at your PIN code, we will arrange it after the return is approved.
If reverse pickup is unavailable, we may ask you to ship the product to the return address provided by our support team.
For verified damaged, defective, incorrect, or materially not-as-described products, reasonable approved return-shipping costs will be borne or reimbursed by Setget where we are unable to arrange pickup.
For voluntary change-of-mind returns, return shipping is borne by the customer.
11. Inspection of Returned Products
Returned products are inspected after reaching us.
- The inspection confirms:
- The product matches the return request
- All supplied parts and accessories are present
- The item's condition is consistent with the stated reason for return
- There are no signs of use, alteration, or customer-caused damage that would make a voluntary return ineligible
Inspection does not exist to reject genuine claims. It helps ensure that products returned as unused have actually remained unused and that genuine product problems are handled appropriately.
If there is an issue with your return eligibility, we will contact you before closing the request.
12. Refunds
Once an eligible return has been received, inspected, and approved, we will initiate the refund.
Refunds are generally processed by Setget within 5 to 7 business days after approval.
Your bank, UPI provider, card issuer, or payment service provider may require additional time for the amount to appear in your account.
Prepaid Orders
Approved refunds are normally returned to the original payment method.
Cash on Delivery Orders
For approved COD refunds, we may request your bank account or UPI details because cash refunds cannot be issued through the original COD transaction.
The refund amount will be based on the actual amount paid for the eligible returned product after applicable discounts, coupons, or promotional savings.
13. Missing Refunds
If we have confirmed that your refund was processed but you have not received it after the expected banking period, please contact us.
We will help you verify the transaction and provide available refund reference details.
14. Order Cancellations
You may request cancellation while your order is still being processed and before it has been handed over for dispatch.
We do not charge a cancellation fee for successful pre-dispatch cancellations.
Once an order has been dispatched, cancellation may no longer be operationally possible. If the product is eligible for return, you may request a return after delivery under this policy.
If you contact us quickly after ordering, we will always try to help before dispatch.
15. Late or Undelivered Orders
If your order has not arrived within the delivery estimate shown to you, please contact us so we can investigate it with the delivery partner.
Where a qualifying remedy applies because the order was delivered materially later than the stated delivery schedule, we will handle the matter in accordance with applicable consumer law.
Delays resulting from events outside reasonable operational control may be handled differently where permitted by law.
16. Fair Use of Our Return Policy
Our return policy exists to protect genuine customers, not to create a free-use or temporary-rental system.
We may review or restrict voluntary change-of-mind return privileges where there is reasonable evidence of:
- Repeated use-and-return behaviour
- Fraudulent or misleading claims
- Deliberate product damage
- Tampering
- Abuse of return, refund, promotional, or COD facilities
Any such restriction will not remove remedies available for genuine defects, incorrect goods, material misdescription, or rights that cannot lawfully be excluded.
17. Consumer Rights
Nothing in this policy is intended to restrict rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law.
Where applicable law provides a remedy beyond the voluntary terms described in this policy, the applicable legal requirement will prevail.
18. Customer Support & Grievance Redressal
For return, refund, replacement, or order-related help:
Setget Customer Support
Email: hello@setget.com
WhatsApp: +91 96540 77717
Support hours: 9:00 AM to 8:00 PM
Setget is a brand operated by Deistic Industries Pvt Ltd.
Grievance Officer
Name: Ravi Kumar
Designation: Grievance Officer
Email: support@setget.com
Phone: +91 96540 77717
Consumer grievances will be acknowledged within 48 hours and handled in accordance with applicable requirements.